Fisher & Paykel Healthcare warrants that Fisher & Paykel Healthcare masks (excluding foams and material diffusers), when used in accordance with the instructions for use, shall be free from defects in workmanship and materials and will perform in accordance with Fisher & Paykel Healthcare’s official published product specifications for a period of 90 days from the date of purchase by the end user.
This warranty does not cover damage caused by:
This warranty is provided by the manufacturer, Fisher & Paykel Healthcare Limited of 15 Maurice Paykel Place, East Tamaki, Auckland, New Zealand phone: +64 9 574 0100, email: info@fphcare.co.nz.
To make a claim under this warranty you must:
Contact the Fisher & Paykel Healthcare dealer from whom you purchased the product to arrange the return of the product to that dealer. Any products purchased over the Internet must be returned to the relevant Internet dealer; and Provide proof of purchase (i.e. sales receipt) to the Fisher & Paykel Healthcare dealer.
On receipt of a warranty claim during the 90 day warranty period, the relevant Fisher & Paykel Healthcare dealer will arrange for the product to be returned to Fisher & Paykel Healthcare at the expense of Fisher & Paykel Healthcare.
If this warranty applies to a defective product, Fisher & Paykel Healthcare will, after receipt of the product, at its option and expense, repair or replace the product or the defective material or part. If Fisher & Paykel Healthcare repairs or replaces any product, the warranty period for any product repaired or replaced does not extend beyond the original warranty period. Fisher & Paykel Healthcare will pay the expenses for shipment of repaired or replacement product to you.
Your rights under this warranty are in addition to and do not in any way affect any other rights or remedies that you have under any law which relates to the product.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a
major failure.
Country-specific Product Warranty Statements: